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The World Congress 5th Annual Leadership Summit on Consumer Engagement through Health Plan Innovation

Rooms are filling up! Please book your rooms by Monday to secure the special rate.

Why Should You Attend?

  • Maximize Retention through Consumer-Directed Models, Transparency, and Satisfaction
  • Increase Consumer Engagement to Benefit Member Health and Lower Costs
  • Attract New Members Entering the Competitive, Growing Market
  • Hear the Latest and Greatest Innovations Coming Down the Pipeline from the Country’s Top Plans
  • Create a Consumer Culture Within Your Organization’s Strategic Business Plan

The World Congress 5th Annual Leadership Summit on Consumer Engagement through Health Plan Innovation

As the health care landscape continues to evolve, payers must quickly adapt by developing new ways to expand their market share and retain their existing membership, while cutting costs and maintaining excellent consumer relations.

Through expanded programming, this unique event will provide ample networking opportunities and dynamic sessions featuring top executives from across the industry. The conference’s timely, thought-provoking keynote sessions and panel discussions will offer insights and experiences from leaders at Medicare Advantage plans, commercial under 65 plans, providers of voluntary and specialty benefits, and plan sponsors/employers.

We invite you to join us for practical solutions and actionable tools to promote innovation and strengthen your organization’s business strategy for 2015 and the years to come!

2013 Speakers Include:

Irving A. Albrecht Irving A. Albrecht, AVP
Direct Response & Medicare Advantage Mkt., & New Market Development
Blue Cross Blue Shield, South Carolina
Christina Bognet Christina Bognet
Founder and Chief Executive Officer
David Carmouche David Carmouche, MD
Senior Vice President, Chief Medical Officer
BCBS Louisiana
Kathy Freyman Kathy Freyman
Innovation Consultant
Florida Blue
Molly Goins-Cox Molly Goins-Cox
Head of Individual Consumer Experience
Aetna, Inc.
David A. Kadish David A. Kadish
Retired Vice President, Facilities Contracting
MVP Health Care
Photo Not Available Rod Kastelitz
Vice President, Sales and Marketing
Employee Benefit Management Services, Inc.
Bill Lan Bill Lan
Head of Industry, Health Insurance
Augusta Martin Augusta Martin
Corporate Vice President of Marketing Innovation and Commercial Business
MVP Health Care
Les McPhearson Les McPhearson
Senior Director, Innovation,
Florida Blue
Susan K. Menendez Susan K. Menendez
Director of Strategic Provider Relationships
Blue Cross and Blue Shield of North Carolina
Mohan Nair Mohan Nair
Chief Innovation Officer
Cambia Health Solutions
Ryan Norris Ryan Norris
Vice President, Technology
Medullan, Inc.
Shannon O'Toole Shannon O'Toole, BCBSMA
Director, Strategic Services
Blue Cross Blue Shield of Massachusetts
Leslie Pecci Leslie Pecci
Executive Vice President and Managing Director
Consumer Solutions
Paul Puopolo Paul Puopolo
Vice President, Business Innovation
Highmark, Inc.
Lindsay R. Resnick Lindsay R. Resnick
Chief Marketing Officer
KBM Group
Kevin Riley Kevin Riley
Founder, Health Model Innovation;
Former Chief Innovation Officer, Florida Blue
President and Chief Executive Officer, GuideWell
Jenna Rose Jenna Rose
Michael Vittoria Michael Vittoria
Vice President, Corporate Benefits
Maine Medical Center
Jon Wolske Jon Wolske
Culture Evangelist
Zappos Insights
John Young John Young
Consumerdriven, LLC
Former Senior Vice President, Consumerism


"Good, relevant and timely content. Qualified Speakers, good vendors, good networking."
Julie Bunde, Director, Product Management, HealthPartners

"Great meeting. Excellent across payer discussions."
Molly Goins Cox, Head, Member Experience, Aetna

"I really enjoyed the Health Plan Innovations Congress! There were some great speakers and thought leaders in the group."
Michelle Green, Product Manager, BCBS LA

“I always consider the conference as a great opportunity to connect with industry experts, creating excellent external resources and relationships. I think a lot of the value is in the rich discussions that are a result of questions and interaction with the audience.”
Matt McLaughlin, Specialty Products, Blue Cross Blue Shield Michigan

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