The World Congress 4th Annual Leadership Summit on Process Improvement and Business Excellence in Health Care convenes hospitals, health systems, health plans and medical/specialty group practices to share innovations in continuous quality improvement including Lean, Six Sigma, Baldrige and other methodologies.

Health Care providers have seen millions of dollars in savings by utilizing process improvement tools and techniques. Don’t miss the opportunity to be a part of this premier event that focuses on the unique challenges that the health care industry faces daily.

Hear best practices and thought provoking discussions on strategies for streamlining change management, increasing operational efficiency, improving overall organizational performance and the quality of patient services while eliminating waste, coordinating care and ensuring patient safety are tackled by those the nation's leading health care organizations.

• Learn how top hospitals, health systems and health plans are utilizing quality management systems and tools including Lean and Six Sigma
• Examine how process improvement can be used for cost containment and revenue growth
• Collaborate with the nation's top visionaries and those "in the trenches" to discuss best practices in process improvement
• Hear cross-industry perspectives and learn how their methodologies can be translated to health care
• Discover critical components of process improvement and business excellence through in-depth case studies and peer-to-peer learning

Confirmed Speakers:
Kathy R. Albert, DNP, RN, BC, CRRN Nationally Certified Six Sigma Master Black Belt, Center for Learning and Innovation, Division of Operational Performance Solutions North Shore Long Island Jewish Health System	Jennifer Blaha, Lean/Six Sigma Master Black Belt Lead, Performance Improvement Cedars-Sinai Health System
Paul Capello, PMP® PMO Manager Bayfront Health System, Inc	Joel W. Cohen, PhD Director, Division of Social and Economic Research Center for Financing, Access, and Cost Trends Agency for Healthcare Research and Quality
Mary Reich Cooper, MD, JD Senior Vice President and Chief Quality Officer, Lifespan Corporation; Assistant Professor of Medicine (Research), The Warren Alpert Medical School at Brown University	Kathleen Jennison Goonan, MD Executive Director, Center for Performance Excellence, Institute for Health Policy, Mass General Hospital; Former Judge, Malcolm Baldrige Award
Patrick Hagan President and Chief Operating Officer Seattle Children's Hospital	Paige Heaphy, MSPH, Lean/Six Sigma Black Belt Manager, Performance Improvement Cedars-Sinai Health System
Lori S. Herndon, RN, BSN, MBA President and Chief Executive Officer AtlantiCare Regional Medical Center	Kelley Hundt Project Leader, Healthcare Performance Group Georgia Tech Enterprise Innovation Institute
Tim Jones Chief Operating Officer and Administrator MetroWest Medical Center	Linda C. Lopez, PMP® President The MAC Group
Melissa S. Maday, MBA Lean Six Sigma Master Black Belt Alegent Health System	Rick Morrow Director, Business Excellence, Master Black Belt The Joint Commission
Wendy Novicoff, PhD Manager and Assistant Professor University of Virginia Health System	Dan Pelino General Manager, Global Healthcare & Life Sciences Industry IBM Corporation
David Reiter, MD, MBA, FACS Professor, Otolaryngology, Jefferson Medical College; Associate Chief Medical Officer, Jefferson University Hospitals	Todd S. Roberts, MBA Lean Six Sigma Master Black Belt, Associate Administrator for Performance Improvement Alegent Health System
Jennifer Schneider Vice President, Lean and Continuous Improvement St. Francis Hospital and Medical Center	Gene Schneller, PhD Co-Director, Health Sector Supply Chain Research Initiatives Department of Supply Chain Management W. P. Carey School of Business
Andrei Soran Chief Executive Officer MetroWest Medical Center	James Trzcinski Director, Management Services The Ohio State University Medical Center
Teri Yanovitch Co-Author, "Unleashing Excellence – The Complete Guide to Ultimate Customer Service"; Former Seminar Leader, Disney Institute