World Health Care Congress is pleased to present the Leadership Summit on Member Retention for Health Plans scheduled for March 18 - 19, 2009 in Orlando, FL. Designed for health plan senior executives, this Summit provides an exclusive insider's look into the underlying issues and successful strategies for retaining individual and small group plan members and building brand loyalty.

Supply chain disruption, the growing ranks of the uninsured, tighter marketing regulations, consumer-driven demand for choice and transparency, and expanding government involvement in healthcare… unprecedented challenges and opportunities abound for health plans seeking a strong competitive position in what Forrester Research calls a $115 billion retail market opportunity.

Health plans now face the same tough market realities as other retail businesses. Despite heavy investment in acquisition and service-related programs and tools, plan profitability is most often based on maintaining the persistency of individual and small group members. For many plans of all sizes, in both the under and over 65 markets, reducing member churn has become the #1 strategic and tactical priority.

This first-of-its-kind Summit tackles Member Retention specifically for health insurance plans, and defines strategic solutions for what it takes to increase persistency. Learn what it takes to be successful in your efforts to retain members.

	Explore the core issues underlying member retention – why and when plan members leave and what can be done – proactively and reactively -- to increase persistency
	Design and manage the member experience to extend persistency, reduce churn and increase the window of plan profitability
	Capitalize on proven retention technologies – a wide range of innovations from simple to sophisticated to optimize retention strategies, reduce servicing costs and keep the most profitable members loyal
	Integrate retention efforts with member acquisition and service programs for increased ROI
	Utilize and measure incentive programs, personal wellness and disease management and their impact on member retention
	Understand best practices in member retention from leading health plans – the challenges that were faced and solutions to overcome them
	Examine cross-industry applications of customer retention strategies – tactics employed by leading telecommunications and financial services companies
	Tailor a member retention strategy, designed specifically for an established health plan, with a high likelihood of internal acceptance and success in the marketplace

Confirmed Speakers Include
Joanne Galimi Research Vice President, Industry Advisory Service (AIS) Gartner	Tip Kim Co-Leader, Healthcare Services Practice L.E.K. Consulting
Jack LeFort Chairman and Chief Executive Officer Connextions Inc. and ConnextionsHealth	Rob Panepinto Managing Director, Client Practice Group ConnextionsHealth
Leslie Pecci Senior Vice President, Connextions Inc. General Manager, ConnextionsHealth	Mitch Ross Vice President Kaiser Permanente Individual and Family Plans (KPIF)

For general questions and Leadership Summit inquiries, contact:
Mary Young
Senior Conference Manager
The World Health Care Congress Leadership Summit on Member Retention for Health Plans
Phone: 603-472-7494
Email: Mary.Young@worldcongress.com

To inquire about sponsorship and executive networking opportunities, contact:
Ron Trznadel
Executive Vice President, Business Development
The World Health Care Congress Leadership Summits
Phone: 781-939-2432
Email: Ron.Trznadel@worldcongress.com