Customer Experience for Healthcare Payers: Planning for 2018 and Beyond Live Chat Software
World Congress
  

Customer Experience for Healthcare Payers: Planning for 2018 and Beyond

Customer Experience for Healthcare Payers: Planning for 2018 and Beyond

Customer Communication Management for Health Plans

December 13, 2017 • 1:00 PM - 2:00 PM ET

2018 will bring US healthcare payers continued regulatory uncertainty and increasing customer demands — which means that payers need to accelerate their companies' transformations. Consequently, many healthcare payers are planning their customer experience strategy for 2018 and seeking guidance on best practices.

Please join NewGen and Forrester Analyst Kate McCarthy in this informative webinar on how healthcare payers can leverage customer experience in gaining an edge over their peers.

Kate will offer her insights on topics such as:

  • Forrester's predictions on what kind so customer experience members will expect from healthcare payers— from artificial intelligence to chatbots to robotic process automation (RPA)
  • How well do leading health insurance brands earn member loyalty with the quality of their customer experience (CX)?
  • How healthcare payers improve their offerings to compete and stay ahead of their peers

WHO SHOULD ATTEND?
  • CIOs, CXOs, CMOs at Healthcare Payer organizations
  • Member Operations, Member Enrollment and Member Services
  • Information Technology professionals
  • Sales, Marketing and Operations professionals at Healthcare Payer Organizations

Speaking Faculty
Kate McCarthy Kate McCarthy
Senior Analyst
Forrester Research, Inc.
Biography
 
Sponsored By:
About World Congress

World Congress offers unique conferences and events in health care, life sciences and pharmaceutical that are unmatched by any other organizer. Through our educationally focused events, we convene CEOs and senior-level executives from all segments of the health care and life sciences industries to exchange ideas, discuss market trends, and explore solutions to the most pressing challenges facing a variety of roles within these organizations.

World Congress © 2017 | All Rights Reserved
500 West Cummings Park, Suite 5400500 West Cummings Park, Suite 5400
             Woburn, MA 01801
500 West Cummings Park, Suite 5400800-767-9499
500 West Cummings Park, Suite 5400wcreg@worldcongress.com
500 West Cummings Park, Suite 5400Sitemap
Receive Email Updates

Be the first to learn about our upcoming events, promotions and news.



Connect with Us