with Jessie Peters, MSN, FNP-BC, Executive Project Specialist at Spectrum Healthcare Group, Inc.
1. What do you love most about your work?
I love bringing whole person care to people, where they are, when they need it. Truly patient-centered care looks much different than our health systems demonstrate. I enjoy creating systems and programs that turn traditional provider-centered healthcare on its head.
2. What advice/”words of wisdom” would you give to someone starting out in integration, or YOUR younger self?
Integration doesn’t JUST HAPPEN. You can have good providers, in the right place, at the right time – but that doesn’t guarantee integration the way you might want, or the way your patients might need. Go in with a strong strategy for integration, one that reflects the needs of your populations – even if perhaps your strategy doesn’t look like anyone else’s. Hire for fit to the goals you’re trying to accomplish – and hold on tight!
3. What’s most exciting about the integrated health care space today?
The opportunities! We have the opportunity in our current healthcare environment to change what healthcare looks like in the future. Whole health integration system deliveries need integration just as much as the care we deliver! We can shape the future for better care.
4. What industry story/topic/case in the past year caught your attention and/or was a catalyst for change in your workplace?
I was seeing patients in our fully integrated clinic, and in with a new patient (side note, I was able to see her on the same day she called requesting a visit – that’s an entirely different subject, but accessible care is the only way to go!) While she was there saying she needed a Primary Care provider, and needing refills of her medications, something just didn’t seem right. She was tearful, anxious, nervous. We were quickly able to screen her, utilizing a health coach. The health coach identified not only the anxiety, but also that she was struggling with an addiction to meth. While she was in her primary care exam room – we were able to deliver team care: eligibility assessments, intake assessments for behavioral health services (required by Medicaid), nursing support, transportation support. We secured therapy appointments, physical health well-visits, and care management. As I was walking her out, she told me she has never felt so cared for. She looked like a completely different person! I went away from that encounter truly moved – what a difference our model made. But think about if she had gone to another non-integrated primary care office? She would have probably waited 4-6 weeks to be seen as a new patient. Would the other providers had the training and perspective to pick up on the behavioral health needs presenting? Would there have been resources to support the patient? Or would the typical fragmentation of ‘let me send you to a specialist’ have occurred? The beauty of patient-centered care made all the difference… we brought care to her.
5. Can you share a short story of recent, significant professional achievement?
This year our agency has had strong initiatives toward advancing patient-centered care in innovative and technological ways. I helped launch our own brand of primary care telehealth, delivering care to patients wherever they are, with the ease of a smart phone!
BONUS: What do you like to do outside work?
I am completely obsessed with playing Pickleball. If you haven’t seen Pickleball at the competitive levels you have to YouTube it! It’s the best sport ever!
Hear from Jessie
Alongside Chief Executive Officer April Rhodes, LAMFT, Jessie will present the session Explore Effective Strategies to Optimize Integrated Care Scheduling at the 7th Annual Summit on Integrating Behavioral Health and Primary Care Models, May 21-22, 2018 in Orlando, FL. Discussion points include:
To learn more or register to attend, visit www.worldcongress.com/IBH
- Discover evidence-based tools around process improvement and scheduling in integrated sites
- Examine the benefits of accessible care and how to make it work in an integrated care setting
- Learn practical strategies for balancing high-demand behavioral interventions with the volume-driven primary care setting
- Explore ways to connect patients to the care they need, when they need it
Jessie J. Peters, MSN, FNP-BC is a Family Nurse Practitioner who has dedicated her career to the integration of Behavioral Health and Primary Care disciplines since 2009. Jessie brings over a decade of medical and nursing leadership that well-positions her for the roles she fulfills. During her tenure at Spectrum Healthcare Group, Jessie has pioneered integrative clinics, developed integrative practice models, managed system infrastructures, and championed Care Management among clinical teams – all while helping create a workforce culture that is high-quality, efficient, accessible, and compassionate.
As a Primary Care provider, Jessie has a unique vantage point on integration. Jessie has always been impassioned by serving the underserved, but says she was deeply awakened by the healthcare disparity demonstrated among those living with Serious Mental Illness. This disparity still continues to motivate her, and drives not only the care she gives, but the systems she designs. Jessie is a dynamic public speaker, story-teller, and poignantly passionate about her work.
Jessie lives with her husband, three young sons, and two rescue pups. She loves a good adventure (which her kids frequently facilitate), listens to audiobooks, and would spend every waking moment outside if permitted.